Policies

Booking and Deposits

  • Booking Process: To secure a session, please fill out the booking form on our website. We will confirm your appointment via email or phone.

  • Deposit: A non-refundable deposit of 50% of the total session fee is required to secure your booking. This deposit will be applied to your final balance.

  • Payment Methods: We accept payments via credit card and PayPal. Special requests for other forms of payment can be made during the initial consultation.

Cancellations and Rescheduling

  • Cancellation Policy: If you need to cancel your session, please notify us at least 48 hours in advance. The deposit is non-refundable, but it can be applied to a future session if rescheduled within 30 days.

  • Rescheduling: If you need to reschedule, please contact us at least 48 hours before your session. Rescheduling is subject to availability and must be done within 30 days of the original appointment.

Session Details

  • Arrival Time: Please arrive 15 minutes before your scheduled session time. Sessions will begin promptly, and late arrivals may result in a shorter session duration.

  • Location: Sessions can be held at a site of your choice, or can be left up to the photographer. Travel fees may apply for locations beyond a 20-mile radius. Might a location require a photography fee, the fee will be covered by the client in addition to the agreed upon cost of the session.

  • Duration: Session lengths vary depending on the shoot. Please refer to the base package details or contact us for more information.

Image Delivery and Usage

  • Editing and Delivery: Edited images will be delivered within 2-3 weeks of the session. You will receive a link to a private online gallery where you can view and download your images.

  • Image Rights: Clients are granted personal usage rights for the images. Commercial use requires additional licensing. Shot by Ebanks retains the right to use images for promotional purposes unless otherwise agreed upon in writing.

  • Editing Restrictions: Clients may not alter, edit, or re-edit the images provided. This includes applying filters, cropping, or any other modifications. Any additional edits must be requested and performed by Shot by Ebanks.

  • Legal Actions: Unauthorized editing or alteration of images is a violation of copyright law. We reserve the right to take legal action, including seeking damages or an injunction, if this policy is violated.

Privacy Policy

  • Data Collection: We collect personal information necessary for booking and conducting sessions, including names, contact information, and payment details. This information is kept confidential and secure.

  • Usage of Images: With client consent, we may use session images for marketing and portfolio purposes. If you prefer your images to remain private, please inform us during the booking process.

FAQs

What should I wear to my session?

Wear something that makes you feel comfortable and confident. For group sessions, coordinate colors and styles for the best look.

How long will my session last?

Session lengths vary by package. Portrait sessions typically last 1-2 hours, while more extensive sessions like branding, events, or sports games can last several hours.

Can I bring props or pets to my session?

Absolutely! Props and pets can add a personal touch to your photos. Please let us know during the consultation if you plan to bring any so we can prepare accordingly.

How many images will I receive?

The number of images varies by package. Base information is available on the services page on our website; duration is subject to change after the initial consultation.

What happens if it rains on the day of my outdoor session?

In the event of inclement weather, we will work with you to reschedule the session at no additional cost. Alternatively, we can move the session to an indoor location if one is available.

Can I request specific edits or retouching?

We provide basic retouching and editing as part of our service. If you have specific requests, please let us know during the consultation, and we will do our best to accommodate them.

What is your policy on copyright and usage rights?

Clients receive personal usage rights for all delivered images. For commercial use or additional licensing, please contact us for more details. Shot by Ebanks retains the copyright to all images. Clients are not permitted to alter or re-edit the images in any way. Unauthorized editing or alteration of images is a violation of copyright law, and we reserve the right to take legal action if this policy is violated.